What Team Time Does: From Roster to Shift Review

A hospitality roster is more than a list of names and start times. Someone has to confirm when people are free, create the shifts a venue needs, assign suitable staff, tell the team what changed, and collect the details after service. Team Time gives organisers, venues and team members places to handle those connected steps.

Consider a Friday evening service. A venue needs two people from 5 pm until close. The organiser needs to see the request, check availability and make assignments. Staff need to know where they are going. After the shift, a team member needs to submit a summary and a manager needs to review it. Here is how that sequence fits together.

Start with the people and the venue

Team members can enter availability for a date range. They can mark a day as all day or choose start and end times for individual dates. If most weeks look similar, they can save a default availability template and load it when planning a new range. A template is a starting point: a worker should still check the actual dates before submitting them, particularly around leave, exams or a second job.

Venues can set shifts with dates, times, shift type, staffing numbers and notes. An organiser can also create shifts for a venue and see upcoming work. This creates a clearer picture of demand before anybody is assigned. A useful habit is to put the location and any relevant instructions in the shift details so staff can prepare without a separate message thread.

Build and share the working week

The organiser's dashboard shows shifts and available people for a selected date. It supports assigning people to shifts and reviewing the result in a week view. The current admin tools also include a same-day allocation action and a manual shift action. Managers should review assignments, especially for experience, travel and venue needs, before treating the roster as final. Availability shows when someone *can* work; it does not answer every suitability question.

Team members have an upcoming-shifts view. Venue users can see their upcoming shifts, including a next-seven-day view. The point of a shared roster is simple: when a change is made, everybody should return to the current schedule rather than rely on an old screenshot. Team Time includes a schedule-change SMS action for organisers with the relevant setup. A message is useful as a prompt, but the schedule itself remains the place to check the details.

Close the loop after service

A team member can open the shift-summary flow, record start and finish times and submit the required details. Shot Staff shifts also collect sales details and a supporting image. Staff should raise handover or service issues directly with a manager. Venue managers can inspect submitted information, add a comment and confirm their review. Organisers can find completed and incomplete records.

This final step matters because it gives the next planning cycle a record of actual shift times and a manager's follow-up comment. A repeated late finish can prompt a manager to check whether the next roster needs more time or cover. Ask staff directly about an unclear handover or a change in demand; those causes cannot be inferred from times alone.

Make the workflow your own

Start with one venue and one week. Ask staff to update availability, enter the required shifts, assign the team, then check that everybody can see their work. After those shifts, review the summaries together. That small cycle reveals missing details in your own process without requiring a wholesale change on day one.

Frequently asked questions

Is Team Time only for the person building the roster?

No. Organisers, venues and team members have different views. Workers can enter availability and check upcoming shifts; venue managers can request or view shifts and review summaries; organisers can coordinate the wider roster.

Does availability automatically mean someone has been assigned?

No. Availability is an input to planning. The organiser still needs to create or inspect the shift and make an assignment.

What happens when a shift is finished?

The team member can complete a shift summary. A venue manager can then review the submitted details and add a manager comment.